We provide 30 days free storage for each package. If your package put in storage over 30 days, we will charge an extra fee 30 JPY/kg each day started from the 31st day. If the total storage time is over 120 days, the package would be considered to be discarded, and we would have the authorization to dispose this package.
The warehouse needs to register your package to the background for operation and perform preliminary weighing for your estimation. Please wait patiently.
You can check the weight of your package in My Package(the weight displayed at this time is the original box weight when the seller sends it, for reference only, and does not represent the weight of the package after the value-added service is added later)
Rakufun supports members sending packages of goods purchased in Japan to Rakufun's warehouse, and then forward them to all parts of the world through our warehouse.If you are not familiar with our shipping process, please read the following carefullyStep 1: Upload an address1. Log in to your account and click “Setting” button in the upper right corner of the "My" page.2. Click the “Address” button3. If you have not created an address yet, click the "Add address" button4. Fill in shipping address (recipient name, phone number, address, etc.) according to requirements.5. After submitting, wait for customer service staff to review.6. After the review is passed, this address will be available.Step 2: Select the package to ship1. On the "Package" page, check the package in the "Registered" status.2. Click the "Ship" button.3. Select a shipping route and check the route rules.4. After confirmation, click "Confirm".Note: If you select multiple packages and click the [Ship] button, selected packages will be consolidated into one package for shipment; if you only select one package for [Ship], it will be shipped as a single package.Step 3: DeclarationScroll down to check the packages and click the button to declare.Fill in the product declaration information according to the requirements of the selected route.The declaration requirements for different routes may be different. Please check carefully.Step 4: Apply for shipment1. After confirming, apply for shipment.2. After submission, please wait patiently for email notification.3. When the warehouse completes the packaging, we will push an email to you.Step 5: Pay the shipping fee1. Go to the "Order" page and find the "Pending" order.2. Click the "Pay" button to check the relevant fees for this shipment.3. After confirming, select the appropriate payment method to complete the payment.Step 6: DeliveryAfter payment, we will arrange the shipments.You can check the transit of the package in "Shipped".You could track the delivery progress of the package in real time.
Rakufun supports members sending packages of goods purchased in Japan to Rakufun's warehouse, and then forward them to all parts of the world through our warehouse.If you are not familiar with our shipping process, please read the following carefully. Step 1: Upload an address1. Log in to your account and enter the "Address" page.2. Click the "Add Address" button.3. Fill in shipping address (recipient name, phone number, address, etc.) according to requirements.4. After submitting, wait for customer service staff to review.5. After the review is passed, this address will be available.Step 2: Select the package to ship1. On the "Package" page, check the package in the "Registered" status.2. Click the "Ship" button.3. Select a shipping route and check the route rules.4. After confirmation, click "Confirm".Note: If you select multiple packages and click the [Ship] button, selected packages will be consolidated into one package for shipment; if you only select one package for [Ship], it will be shipped as a single package.Step 3: Select address&value-added service1. Confirm the recipient information and address.2. Select value-added services (such as box changing, reinforcement, etc.) as needed.3. If it is a common route, recipient or service, you can turn on the "Remember" switch so that it can be automatically filled in the next time it is shipped, which is more convenient.Step 4: Apply for shipment1. After confirming, apply for shipment.2. After submission, please wait patiently for email notification.3. When the warehouse completes the packaging, we will push an email to you.Step 5: Pay the shipping fee1. Go to the "Order" page and find the "Pending" order.2. Click the "Pay" button to check the relevant fees for this shipment.3. After confirming, select the appropriate payment method to complete the payment.Step 6: Delivery1. After payment, we will arrange the shipments.2. You can check the transit of the package in "Shipped".3. Pay attention to the track and understand the delivery progress of the package in real time.
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