Due to Japan Post's regulations, a package can only contain two devices with lithium battery packs, and the lithium battery pack must be installed in the machine. If you need lithium battery installation service, please check the corresponding option service Please note: 1) Since the charging compartment and two headphones of Bluetooth headsets each contain a lithium battery device, you need to apply for package separation (accurately) service before applying for delivery 2) Regarding gaming devices, please carefully check whether the product details contain lithium battery devices
We only provide a return service to the original seller and merchants. Please make sure you are returning a full box. If not a full box, please request a package separation service first and provide the following information. (We DO NOT accept forwarding service to any domestic addresses, such as hotel, private address etc) 1. Your member ID: 2. Package number: 3. Specific item and quantity details: E.g screenshot of your order 4. A full box return? Yes or no 5. Shipping fee on delivery? 6. Return Address: 7. Name of recipient: 8. Contact number: 9. Sender's Name: Proof of permission by the recipient. Return service handling fee is 400JPY/package + domestic shipping fee/ package (Service charge: 400 yen per package + shipping cost at customer's expense) We will process your order within 5 working days after submission. Please check your email for the package status, thank you. For partial returns, please apply for package separation first, separate the returned and non-returned items, and then apply for a return according to the above return method. Return handling fee is 400 yen/package, and domestic shipping costs in Japan are calculated separately.
1. Please contact customer service 1-2 working day in advance. Problems such as package returns due to late advance notice are to be borne by the member. 2. Please send the courier tracking number to customer service after shipment, otherwise we can not receive the package. 3. The payment should be settled beforehand (Credit cards are not accepted, we ONLY accept PAYPAL), and once we confirmed the payment, our warehouse staff will receive your package and pay the tax duties by its arrival. Service fee: 500JPY service fee + 5% of PAYPAL processing fee of the payment amount + 20% of the estimated tax of the product amount. (If the actual tax amount is lower than the estimated amount, we will refund the difference to your Paypal account or account balance (PAYPAL processing fee is non-refundable). If the actual tax amount is greater than the estimated amount, our customer service will contact you to make up for it.)
Tracking No. of domestic delivery in Japan is usually written in Japanese “荷物伝票番号”、“お問い合わせ番号”. After purchased at Japanese websites, tracking No. would be given by the retailers, so that you can check with it whether your package arrive at the warehouse.
If you have any questions about the weight of the package, please re-weigh it with the logistics scale of the courier company (at least accurate to ten digits) and take a video after signing for the package (before unpacking), and contact the customer service for verification. *Due to the possible deviation of the logistics scales of different courier companies, and the possible bad weather during the transportation, the packaging materials may be damaged by moisture during transportation and affect the total weight. If the weight error of your package signing is within 100g, we will regard it as a normal range. *We and each logistics company keep detailed records of the settlement weight, which is the actual weight we charge to members. If you have any questions about this, we can provide the settlement weight record of the logistics company for reference. All packages are handled according to the charging standards of each delivery company. If the error is found to exceed 100g, we can provide the freight calculation certificate of the corresponding logistics company.Please send the photos before unpacking and the weight details at the time of payment to the mailbox, and contact the customer service to apply for a warehouse survey for you.
Promo codes can be entered at payment and can be used multiple times. Coupons can be used by selecting coupon at payment, and each coupon can only be used once. Please note that only one of the promo code or coupon can be used for each order, and they cannot be used in consolidation. Points can be exchanged for coupons in My Account.
When no value-added service is applied 1) When shipping in original box, please apply for shipping normally, then click the submit button 2) On the payment page, you can see the coupon option, just select the coupon you need to use. When applying for value-added service 1) If you need to apply value-added service or consolidation for the package, please apply for delivery first, and there is no option to use coupons on the shipping page; 2) When the value-added service or consolidated shipping is completed, you can see the coupon option on the payment page, just select the coupon you need to use.
If you want to apply for special reinforcement methods not specified on the official website, please contact customer service by email and indicate the items you want to be reinforced, and write down the specific reinforcement operation (it is best to attach the operation picture). Customer service will contact the warehouse and give you feedback as soon as possible if there are any questions.After the warehouse staff confirms the specific amount of special reinforcement, customer service will confirm the specific amount of the special reinforcement with you by email. If you can accept it, this amount will be shown in your shipping fee after the reinforcement is completed. Please note: We hope that you will explain the specific operations of all reinforcement requirement clearly. If the warehouse operation is different from the operation you want due to misunderstanding, but the product itself is not damaged, we will not compensate. Thank you for your understanding.
It takes about 2-3 days of domestic delivery in Japan. We will notify you by E-mail at once your package arrive at our warehouse. Note : Generally speaking, packages signed for on the same day will be put into storage on the same day. If your package is signed for by the warehouse but not put into storage, it may be because the merchant missed filling, filled in the wrong place, or printed incompletely, etc., which made it impossible to put into storage. At this time, you can apply for "Lost Package Recovery" in My Package, and your application will be processed within about 3 working days.(If the package is still not found after more than 3 working days, please contact customer service)
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