1. Please contact customer service 1-2 working day in advance. Problems such as package returns due to late advance notice are to be borne by the member. 2. Please send the courier tracking number to customer service after shipment, otherwise we can not receive the package. 3. The payment should be settled beforehand (Credit cards are not accepted, we ONLY accept PAYPAL), and once we confirmed the payment, our warehouse staff will receive your package and pay the tax duties by its arrival. Service fee: 500JPY service fee + 5% of PAYPAL processing fee of the payment amount + 20% of the estimated tax of the product amount. (If the actual tax amount is lower than the estimated amount, we will refund the difference to your Paypal account or account balance (PAYPAL processing fee is non-refundable). If the actual tax amount is greater than the estimated amount, our customer service will contact you to make up for it.)
Tracking No. of domestic delivery in Japan is usually written in Japanese “荷物伝票番号”、“お問い合わせ番号”. After purchased at Japanese websites, tracking No. would be given by the retailers, so that you can check with it whether your package arrive at the warehouse.
Rakufun supports members sending packages of goods purchased in Japan to Rakufun's warehouse, and then forward them to all parts of the world through our warehouse.If you are not familiar with our shipping process, please read the following carefullyStep 1: Upload an address1. Log in to your account and click “Setting” button in the upper right corner of the "My" page.2. Click the “Address” button3. If you have not created an address yet, click the "Add address" button4. Fill in shipping address (recipient name, phone number, address, etc.) according to requirements.5. After submitting, wait for customer service staff to review.6. After the review is passed, this address will be available.Step 2: Select the package to ship1. On the "Package" page, check the package in the "Registered" status.2. Click the "Ship" button.3. Select a shipping route and check the route rules.4. After confirmation, click "Confirm".Note: If you select multiple packages and click the [Ship] button, selected packages will be consolidated into one package for shipment; if you only select one package for [Ship], it will be shipped as a single package.Step 3: DeclarationScroll down to check the packages and click the button to declare.Fill in the product declaration information according to the requirements of the selected route.The declaration requirements for different routes may be different. Please check carefully.Step 4: Apply for shipment1. After confirming, apply for shipment.2. After submission, please wait patiently for email notification.3. When the warehouse completes the packaging, we will push an email to you.Step 5: Pay the shipping fee1. Go to the "Order" page and find the "Pending" order.2. Click the "Pay" button to check the relevant fees for this shipment.3. After confirming, select the appropriate payment method to complete the payment.Step 6: DeliveryAfter payment, we will arrange the shipments.You can check the transit of the package in "Shipped".You could track the delivery progress of the package in real time.
Rakufun supports members sending packages of goods purchased in Japan to Rakufun's warehouse, and then forward them to all parts of the world through our warehouse.If you are not familiar with our shipping process, please read the following carefully. Step 1: Upload an address1. Log in to your account and enter the "Address" page.2. Click the "Add Address" button.3. Fill in shipping address (recipient name, phone number, address, etc.) according to requirements.4. After submitting, wait for customer service staff to review.5. After the review is passed, this address will be available.Step 2: Select the package to ship1. On the "Package" page, check the package in the "Registered" status.2. Click the "Ship" button.3. Select a shipping route and check the route rules.4. After confirmation, click "Confirm".Note: If you select multiple packages and click the [Ship] button, selected packages will be consolidated into one package for shipment; if you only select one package for [Ship], it will be shipped as a single package.Step 3: Select address&value-added service1. Confirm the recipient information and address.2. Select value-added services (such as box changing, reinforcement, etc.) as needed.3. If it is a common route, recipient or service, you can turn on the "Remember" switch so that it can be automatically filled in the next time it is shipped, which is more convenient.Step 4: Apply for shipment1. After confirming, apply for shipment.2. After submission, please wait patiently for email notification.3. When the warehouse completes the packaging, we will push an email to you.Step 5: Pay the shipping fee1. Go to the "Order" page and find the "Pending" order.2. Click the "Pay" button to check the relevant fees for this shipment.3. After confirming, select the appropriate payment method to complete the payment.Step 6: Delivery1. After payment, we will arrange the shipments.2. You can check the transit of the package in "Shipped".3. Pay attention to the track and understand the delivery progress of the package in real time.
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