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Dear Rakufun users,     Thank you for your continued support for Rakufun. In order to accurately divert and provide users with a faster service experience, we have expanded and put into use a new warehouse. The new warehouse adopts a new warehouse layout and a more advanced management system, which will greatly improve the pre-signing and delivery speed and package storage conditions, providing you with more efficient and better services.    Therefore, starting from April 1, 2025, the packages will be moved to the Chiba upgrade warehouse. The whole process is expected to last 7 working days. During this period, there will be a certain delay in value-added services and delivery.     Thank you very much for your support and understanding.  New warehouse address information 〒270-2231Chiba-kenAddress Line1: Gate 2, 5-12-1Minoridai, Matsudo-shiAddress Line2: LYF1234567Tel: 03-6231-8566    Buffer period between old and new delivery addresses: April 1, 2025 ~ December 31, 2025. During this period, a dedicated person will transfer the parcel to the new warehouse in Chiba every day. If the pre-sale goods exceed the buffer period, there will be a special car to deliver them to the new warehouse on the same day. Please also update your delivery address information on major shopping websites as soon as possible. Warm Tips: 1. Photo service, photo checking service, and after-sales processing time will also be delayed.2. Rakufun system will be automatically modified, please don't worry.Thank you again for your understanding and patience, and look forward to bringing you more excellent services after the warehouse transfer! Q&A1. When can the new address be used?A: The new warehouse address will be officially used from April 1st. At that time, you can send the package to the new warehouse!2. What if it is sent to the Tokyo warehouse?A: * Buffer period between old and new delivery addresses: April 1, 2025 ~ December 31, 2025. During this period, a dedicated person will transfer the parcel to the new warehouse in Chiba every day. If the pre-sale goods exceed the buffer period, there will be a special car to deliver them to the new warehouse on the same day. Please rest assured.3. What if the warehouse transfer generates overdue storage fees?A: Please rest assured that if there is an overdue storage fee due to the warehouse transfer, you can contact the customer service.4. What if the package is lost during the warehouse transfer?A: If the package is lost during the warehouse transfer, the same process as before, as long as the warehouse confirms the receipt, the warehouse will compensate for the loss. 5. Can the shipment be delivered normally from 4/1 to 4/7 during the warehouse transfer period?A: Yes, there are staff at the new warehouse, and the operation will start as soon as the package arrives, including listing, adding value and shipping, but there may be delays during this period!

DHL delivers to most countries and regions worldwide. Most non-restricted goods can be shipped, except for goods prohibited by customs and airline of each country.The estimated delivery time of DHL service is 2-10 working days.  Please check the customs entry requirements and restrictions of the destination when using DHL service. (Different countries and regions have different requirements for import clearance policies, and the actual requirements are subject to the customs regulations of the destination).*The estimated shipping time also might be delayed due to some uncontrollable factors. And this shipping time doesn’t include the time for Custom clearance in destination country. Thank you for your understanding.Caution:•DHL services are generally used for personal customs clearance and packages must be sent within the scope of reasonable personal use only.•Members are responsible for any damage caused by failure to clear customs due to use beyond the scope of reasonable personal use.•Note: If you want to use the B2B service, please contact customer service.•If you want to send beverages with an alcoholic strength of 24 degrees or more, please consult with your country's customs office in advance about the restrictions.Declaration requirements:Members are required to truthfully declare the amount, quantity and name of the goods. Members are responsible for any costs incurred as a result of false declarations.Shipping fee calculation:Volumetric weight (KG)= Length（cm）x Width（cm）x Height（cm）/5000. If the volumetric weight is greater than the actual weight, DHL chargeable weight of your shipment will always be calculated on whichever is greater.E.g: If the volumetric weight of the package size is 10kg and the actual weight is 5kg, the weight of the volumetric weight of 10kg will be charged)DHL shipping fee:Click here for DHL shipping fee：https://www.rakufun.jp/usage-fee.html *If members want to change a delivery methods after the package has been submitted, the handling fee will be 500JPY.*The package dimension (length, width and height) is measured according to the customs and logistics regulations using the rounding rule (e.g. 19.3cm is calculated as 20cm). If there is a discrepancy of 1 to 2cm on one side, it is not covered by the claim.DHL insurance:  DHL only provides insurance service for the value of goods (no insurance for international shipping).If 1.2% of the declared amount of goods is less than 2,500JPY, it will be charged at 2,500JPY.If 1.2% of the declared amount of goods is greater than 2,500JPY, 1.2% of the declared amount of goods will be charged.Insurance claims:In case of loss, damage, etc., the actual amount of compensation is based mainly on the survey results of the local DHL company.Packages with paid insurance:1. Lost Package situation.If the required documents for claim can be provided and the claim documents are correct, the compensation amount is the value of the goods declared by the member + international shipping costs, and the maximum amount of compensation is the maximum amount after the purchase of insurance.2. Damaged Package situation:If the required documents for claim can be provided and the claim documents are correct, the compensation amount is the price of the damaged goods.Please contact customer service if you need DHL insurance service. (The insured amount is 2,500JPY or 1.2% of the total declared amount, whichever is higher) Additional Handling:There is an additional 7,000JPY surcharge If the package's single dimension exceeds 120cm.If the actual weight or volume weight of a single parcel exceeds 70 kg, an additional 15,000JPY surcharge will be applied.Please see more details from DHL official website here: https://mydhl.express.dhl/jp/en/ship/surcharges.htmlAdditional Remote Area Surcharge：Updated on July 12, 2024Effective immediately, DHL International Air Express service will apply an additional surcharge of 3,300 JPY (tax included) for shipments to remote areas. For a detailed list of remote areas, please visit: https://mydhl.express.dhl/jp/ja/ship/surcharges.htmlThe following information must be provided when filing a claim.1. Rakufun package number and DHL waybill number of the lost and damaged package.2. Screenshot of the purchase history (or shopping receipt) for the lost and damaged package. The screenshot should include the details of the specific lost/damaged item, the item unit price, the delivery address, courier tracking number and other important information if needed.3. Photos of damaged package.Please provide photos of outer packaging, damage of the outer packaging (where appropriate), inside view of the parcel and contents, including a close-up of the damaged goods.*Note: Photos are not required in the case of lost package.4. Also, please advise whether the damaged package has applied for option services of reinforcement (such as package reinforcement (Normal) or (Super) or individual item reinforcement service).Prohibited items for shipping with DHL service:Each country and region has different restrictions on prohibited items. Please check with your local customs or local DHL customer service beforehand when using DHL services.e.g., Products containing animal ingredients, weapons and knives etc are prohibited from importation to the UK.If your package contains chemical substances, please get an MSDS (MATERIAL SAFETY DATA SHEET) when submitting a delivery request of DHL route.The following are prohibited items list of DHL in all countries of the world.•- Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, insects or birds)•- Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains, or animal-by-•- products or derived products not intended for human consumption, prohibited for movement by the CITES Convention or local law•- Human remains or ashes in any form•- Bullion (of any precious metal)•- Cash (current legal tender as bank notes, currency notes, coins), Traveller's Cheques and Activated Credit Cards•- Loose precious and semi-precious stones (cut or uncut, polished or unpolished)•- Complete firearms, ammunition, explosives, explosive devices, including inert explosives or test pieces, air guns, replica or imitation firearms or ammunition•- Illegal goods, such as illicit drugs, included but not limited to narcotics stimulants, depressants or hallucinogens. Cannabis or its derivatives•- All Sunblock and Sunscreen products•- Do not accept a package contains more than 2 devices with lithium batteries.•- All food products, medicines, medical devices and healthcare products. (e.g. contact lenses, pain relievers, powdered milk, etc.)•- CosmeticsNote: In order to provide a long-term service of DHL, please follow DHL regulations. Please do not send prohibited items and make sure to declare them truthfully, thank you for your understanding and support.

    Recently, we have noticed that some customers have reported unauthorized charges on their credit cards, with the charge party shown as "leyifan". Here, Rakufun solemnly declares that this is by no means the operation of our website or shopping platform. Preliminary investigations show that some criminals have obtained the credit card information of some customers through unknown means and used this information for unauthorized purchases.    If you encounter such a situation, please immediately contact your credit card issuing company and request it to conduct an investigation to protect your legitimate rights and interests. At the same time, Rakufun has initiated the investigation of the customer information involved in this unauthorized charge incident. Once the relevant accounts are identified, they will be immediately blocked to prevent further losses.    Rakufun is always committed to providing users with a safe and reliable shopping environment. We deeply apologize for the inconvenience caused by this incident. We will continuously strengthen security measures to ensure the security of user information.

Earn Points, Share Freedom! No strict word or video length requirements!Just post at least 1 photo and share your positive experience with RAKUFUN! How to participate in? 1. Share the Rakufun products you purchased on the following media platforms: Instagram, Facebook, X(Twitter), TikTok, Youtube, Lemon8, Reddit, Pinterest and Discord. 2. Send us your member ID and order number to us through the social platform, and we will review it for you. 3. Starting from the release date, the review will be completed within 2 working days, and the reward will be automatically sent to your Rakufun account after the review is passed. (You can choose to get purchasing points or forwarding points) Points details Instagram: 300 Pts@rakufun_shopjapan Facebook: 300 Pts@Rakufun X: 300 Pts@Rakufun_ TikTok: 300 Pts@Rakufun_ Youtube: 300 Pts@rakufun Lemon8: 300 Pts Reddit: 300 Pts Pinterest: 300 Pts Discord: 200 Pts@RAKUFUN Universe1 point = 1 JPYPurchase points can be used directly when you make a purchase.Path: Rakufun-Point Forwarding points need to be converted into coupons first. Select the coupon to use when you pay for shipping.Path: Rakufun-Rakufun Transport-Account-Points Notes1. All packages forwarded by Rakufun and Rakufun purchasing packages can participate in this activity. 2. You need to mention Rakufun and tag our official account in your posts. 3. The shared package must be signed for within 2 months, and it will be invalid if it exceeds 2 months (the signing time is based on the update time shown in the logistics track). 4. The same package cannot participate in multiple sharing activities on the same platform. 5. Your post will be reviewed within 1-2 working days. Please keep your post public during this period. 6. Please make sure that no seller or your personal information is visible in your post. You can blur or cover this personal information. If such information is found during the review, your reward may be cancelled. 7. If your sharing is judged as high-quality sharing by the reviewer, we may invite you to become our sharing partner and enjoy higher points, or even free shopping and shipping benefits.

In order to thank many loyal members for their long-term support, we launched Member Discount to give back to everyone with benefits!The membership level and corresponding discounts for the next month will be determined based on the total number of shipments in the month.For details, please see the table below:Example: In September, a total of 50 EMS packages and 10 SEA packages were shipped, reaching level V6. All EMS packages submitted for shipment between October 1 and October 31 can enjoy a 10% discount on shipping costsNote:1. The number of shipments in the month includes all forwarding methods, but domestic returns in Japan are not included.2. This system starts from September 2017.3. The number of shipments is calculated based on the number of parcels shipped during the month.4. The discount when paying for an order is calculated based on the membership level on the day the shipping fee is paid,(Updated on December 3, 2024)

1. Warehouse    On April 4,2025 (Friday), the warehouse will carry out package signing, value-added services, and delivery as normal. Saturday (April 5) and Sunday (April 6) are regular holiday for the warehouse.2. Shipping    Japan Post (EMS, AIR, SEA) and DHL are all shipping normally.3. Customer service     We will be on holiday on April 4, 2025 (Friday). During the holiday, the email customer service and Facebook will suspend consultation and question handling services.    After the holiday, the customer service will reply and handle in order.

Activity Time March 16, 2025 16:00-March 18, 2025 15:59(UTC) Activity Contents By placing an order on the shopping sites in Rakufun, you can enjoy the following offers: 1. Mercari ①200 JPY OFF for Orders over 3,000 JPYNo limit to the number of times you can receive and use the offer!②1,300 JPY OFF for Orders over 15,000 JPYNo limit to the number of times you can receive and use the offer! ③3,000 JPY OFF for Orders over 30,000 JPYNo limit to the number of times you can receive and use the offer! 2. Rakuma/Yahoo! Flea Market/Rakuten ①400 JPY OFF for Orders over 5,000 JPYNo limit to the number of times you can receive and use the offer!②900 JPY OFF for Orders over 10,000 JPYNo limit to the number of times you can receive and use the offer! ③2,500 JPY OFF for Orders over 25,000 JPYNo limit to the number of times you can receive and use the offer!3. Magi/Lashinbang/Amnibus 5% OFF for All Items No limit to the number of times you can receive and use the offer!4. Rakufun Global 800 JPY OFF for Orders over 10,000 JPYNo limit to the number of times you can receive and use the offer!After the activity starts, go to the Rakufun app or website and click ‘Coupon Center’ at the bottom of the homepage to get your coupons. Link to the Rakufun website:http://mall.rakufun.com/ Coupon Rules ①The above coupon is only applicable to the order checkout when purchasing products, and cannot be converted to cash or used on other sites. ②Each order is limited to one coupon, can not be stacked use. ③If you forget to choose to use the coupon at the time of payment, you will not be able to reissue or make any subsequent processing. ④When an order contains multiple items, the coupon will reduce the amount proportionally. If one of the items is canceled, the actual amount paid for the item and the points used will be refunded (the coupon amount is non-refundable). ⑤When there is only one item in an order, if the item is canceled, the actual amount paid for the item, the points used and the coupon used will be refunded. ⑥Coupons will only be issued and used within the corresponding activity period, and will expire after the expiry date. ⑦If the order is refunded outside the activity period, the coupon will be invalid and cannot be used. ⑧If the platform determines that the registration or shopping behaviour is improper, it will not be counted as the object of sending and using the coupon. Notices ①The user to participate in the coupon activity is deemed to agree and comply with the rules of the activity, including compliance with the principle of fairness of the activity and the provisions of the coupon shall not be abused. ②In the process of obtaining and using coupons, if the user appears to be in violation of the rules (including but not limited to cheating to receive, malicious cashing out, false transactions and other acts), once found will cancel the qualification of the offending user to obtain, and has the right to revoke the offending transaction, recover all coupons (including used and unused coupons), to ensure that the activity of the fairness. Serious cases will be frozen accounts, and users will not be able to participate in any activities during the freezing period. ③The platform reserves the right to make changes to the activity rules according to the actual situation of the activity, and any changes will be announced on the activity page. ④In order to ensure that you can order smoothly, please try to avoid placing orders at the beginning and end of the activity, in order to prevent traffic peaks affect the order. ⑤To avoid congestion caused by purchasing orders being processed sequentially during peak activity periods, which may result in orders not being processed instantly, we recommend that you try to avoid making purchases at the beginning and end of the event. ⑥The right to explain the details of the activity belongs to Rakufun.

Activity Time March 14, 2025 16:00-March 16, 2025 15:59(UTC) Activity Contents By placing an order on the shopping sites in Rakufun, you can enjoy the following offers: 1. Mercari ①500 JPY OFF for NewcomersRegister and get 500 JPY no min-spend coupon!②No Min-spend 10% OFF for All Items No limit to the number of times you can receive the offer!③15% OFF for Orders over 10,000 JPY During the activity period, you can receive an additional 15% off no min-spend coupon when you place a single order with a product amount of 10,000 JPY or more (excluding shipping and payment handling fees).Up to 20,000 JPY off a single order! No limit to the number of times you can receive the offer! 2. Rakuma/Surugaya/Yahoo! Flea Market/Rakuten/Animate/Amazon JP ①400 JPY OFF for Orders over 5,000 JPYNo limit to the number of times you can receive and use the offer!②1,300 JPY OFF for Orders over 15,000 JPYNo limit to the number of times you can receive and use the offer! ③3,000 JPY OFF for Orders over 30,000 JPYUp to 20,000 JPY off a single order! No limit to the number of times you can receive and use the offer!3. Zozotown/Magi/Lashinbang/Amnibus 10% OFF for Orders over 20,000 JPY During the activity period, you can receive an additional 10% off no min-spend coupon when you place a single order with a product amount of 20,000 JPY or more (excluding shipping and payment handling fees).Up to 20,000 JPY off a single order! No limit to the number of times you can receive the offer!4. Rakufun Global ①5% OFF for Orders over 3,000 JPYNo limit to the number of times you can receive and use the offer!②8% OFF for Orders over 10,000 JPYNo limit to the number of times you can receive and use the offer!After the activity starts, go to the Rakufun app or website and click ‘Coupon Center’ at the bottom of the homepage to get your coupons. Link to the Rakufun website:http://mall.rakufun.com/ Coupon Rules ①The above coupon is only applicable to the order checkout when purchasing products, and cannot be converted to cash or used on other sites. ②Each order is limited to one coupon, can not be stacked use. ③If you forget to choose to use the coupon at the time of payment, you will not be able to reissue or make any subsequent processing. ④When an order contains multiple items, the coupon will reduce the amount proportionally. If one of the items is canceled, the actual amount paid for the item and the points used will be refunded (the coupon amount is non-refundable). ⑤When there is only one item in an order, if the item is canceled, the actual amount paid for the item, the points used and the coupon used will be refunded. ⑥Coupons will only be issued and used within the corresponding activity period, and will expire after the expiry date. ⑦If the order is refunded outside the activity period, the coupon will be invalid and cannot be used. ⑧If the platform determines that the registration or shopping behaviour is improper, it will not be counted as the object of sending and using the coupon. Notices ①The user to participate in the coupon activity is deemed to agree and comply with the rules of the activity, including compliance with the principle of fairness of the activity and the provisions of the coupon shall not be abused. ②In the process of obtaining and using coupons, if the user appears to be in violation of the rules (including but not limited to cheating to receive, malicious cashing out, false transactions and other acts), once found will cancel the qualification of the offending user to obtain, and has the right to revoke the offending transaction, recover all coupons (including used and unused coupons), to ensure that the activity of the fairness. Serious cases will be frozen accounts, and users will not be able to participate in any activities during the freezing period. ③The platform reserves the right to make changes to the activity rules according to the actual situation of the activity, and any changes will be announced on the activity page. ④In order to ensure that you can order smoothly, please try to avoid placing orders at the beginning and end of the activity, in order to prevent traffic peaks affect the order. ⑤To avoid congestion caused by purchasing orders being processed sequentially during peak activity periods, which may result in orders not being processed instantly, we recommend that you try to avoid making purchases at the beginning and end of the event. ⑥The right to explain the details of the activity belongs to Rakufun.